Île-de-France launches collaborative service to smooth demand at peak hours

In light of continuing restrictions on public transport, and new-found routines of home-working for many people, Île-de-France is aiming to achieve a permanent switch to intelligent travel management and provide flexibility for employees and ease pressure on public transport during peak hours. The new 'Lissage des Heures de pointe @SmartWork' (Smoothing of Peak Hours @SmartWork) service was launched by the Ile-de-France Region in partnership with Île-de-France Mobilités, Paris La Défense, Grand Paris South, Plaine Commune, RATP and Transilien SNCF. The service allows Île-de-France residents to access information, educational documents and videos to provide them with answers on the main measures to be adopted, including teleworking, shift schedules and alternative mobility to public transport. Through testimonials, concrete actions, and good practices put in place by employers or the regions involved in the process, citizens will be inspired to think differently about their daily travel habits. This approach has been inspired by a first experiment in smoothing peak hours initiated by the Region in 2018, with a first charter signed in the territory of Paris La Défense, which brings together businesses, transport operators and the territory. It was subsequently extended to the territories of Grand Paris Sud and Plaine Commune.