Ola's 10 Steps to a Safer Ride initiative in India

Ola has launched ‘10 Steps to a Safer Ride’ for driver-partners and customers as services resume in 100+ cities in green and orange zones across the country. Ola’s 10 Steps to a Safer Ride’ initiative emphasizes the importance for both the customers and driver partners to contribute equally to ensure safety during all rides. As a protocol, all rides will be driven only across the identified safe zones and to ensure every driver-partner adheres to the safety rules, a mandatory selfie authentication mechanism has been put into place before and after every ride. Furthermore, all cars will be cleaned and sanitized after each ride and a flexible cancellation policy has also been introduced under which both the customer and driver-partner can cancel the ride if they feel the other party is not following the rules or not wearing a mask.