Uber’s COVID-19 financial assistance for drivers

Uber launched a financial assistance program for drivers and delivery people diagnosed with COVID-19 or ordered to self-quarantine or self-isolate by a doctor or public health authority. Initial feedback on the program indicated that the program supported too few drivers and was complicated to access. Uber revised the policy to focus assistance to those driving and delivering during this crisis. The program was expanded to include drivers and delivery people who have been told to individually quarantine because they have preexisting conditions that put them at a higher risk of suffering serious illness from COVID-19. Because more people are eligible than under the old policy, Uber implemented a maximum per-person payment to make the policy financially sustainable. The program was initially launched in the United States before global expansion.